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  • Abraham Cheong

The Self-Ordering Kiosk

As a result of COVID-19, we live in a completely different way now, including how we socialize with friends and family, shop, and order goods and services. A lesson we have learned from this pandemic is how businesses, including the restaurant industry, have had to change the way they work.

While self-service is not a new idea in the food industry, smaller independent restaurants have been hesitant about the technology, believing it to be expensive and removing the personal touch from the dining experience. Using a self-order kiosk is the most cost-effective and safest way to work now that businesses are forced to deal with social distancing and additional cleaning costs. In reality, each restaurant business is different, so there is no one-size-fits-all approach.


Kiosk

Customers can order easily and pay for their food at a self-ordering kiosk. In addition to maximising sales, these systems will speed up service, helping restaurants to minimize queues. As the customer makes choices at the kiosk, they will be prompted to proceed to the payment process. One of the benefits of these systems is that they offer prompts to the customer, allowing them to customize their orders easily. Enhance the ordering experience by adding items like sauces or side dishes. Food and drinks may be ordered via this method, which puts the customer firmly in control.


Here are some things to consider when buying kiosk for your business:


In order to succeed as a restaurant, it needs the right self-service kiosk that is fast, reliable, and safe for attracting new customers and retaining existing ones.


Kiosk Technology

Both customer and business experiences will be affected by the technology behind the self-ordering kiosk. As well as your operating system, software options, and features, think about your hardware components. The different features of the kiosks should be examined thoroughly before choosing one, as they will determine the upfront, ongoing, maintenance, and upgrade costs. You should choose a self-ordering kiosk that offers flexibility in features and functionality, as well as one that integrates seamlessly with your POS.


Labour

It is true that self-ordering kiosks provide a faster and more personalized experience, but they are unlikely to replace cashiers for the foreseeable future. The advantage of using a kiosk over a cashier is that customers can place their orders faster because they have visual aids like photographs and can easily customize their order. In the meantime, at least one cashier counter is still needed to give guests the option of interacting with a cashier.

Your staff will be able to manage their schedules in the most efficient manner possible with self-ordering kiosks. You can free up cashiers to perform other duties, such as delivering food to customers, interacting with them, and helping with the back of the house.


Kiosk Position or Station

Placement of the kiosk is the last thing to consider. An efficient ordering experience requires restaurant owners to review their floor plans and consider where customers will order and wait for food and drinks. Making site adjustments as necessary would facilitate a smooth flow of customers from kiosks to collection points without overwhelming the main dining area.




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